Privacy Policy

Introduction

Cape Memory Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register your interest, or use our services.

By using Cape Memory Care's services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

• Full name and contact details (phone number, email address)
• Preferred location and timeline for care services
• Information about your loved one's care needs
• Communication preferences
• Any additional information you voluntarily provide

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookie and tracking data

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and registration requests
• Provide information about our memory care services
• Process registration of interest forms
• Communicate with you about our services and facilities
• Improve our website and user experience
• Comply with legal obligations
• Protect against fraud and ensure security

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our rights
• With healthcare professionals involved in care planning (with your consent)
• With our parent company or subsidiaries for operational purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and transmission protocols
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Encryption of sensitive information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize your experience
• Improve our website functionality

You can control cookies through your browser settings, but this may affect your website experience.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Fulfill legitimate business interests

Children's Privacy

Our services are intended for adults seeking care for their loved ones. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

POPIA Compliance

This Privacy Policy is compliant with South Africa's Protection of Personal Information Act (POPIA). We are committed to protecting your personal information in accordance with POPIA requirements and other applicable data protection laws.